Terms & Conditions

Privacy Policy:

When you place an order with the Columbia Memorial Space Center gift store, we request your name, billing address, shipping address, credit card number and expiration date, and email address.  We consider this information to be private, and we keep this information on a secure server to protect you from outside parties.  We use the information only for the limited purpose of processing your orders, administering our site, and notifying you of products or special offers that may be of interest to you (only if you select to be included on our mailing list).  We do not share your private information with anyone.

 

Shipping Policy:

We offer several levels of service for shipping: “FedEx Ground”, “UPS Ground” and “United States Postal Service” depending on the cheapest method of shipping.  “FedEx Ground” and “UPS Ground” delivers to the 48 contiguous U.S. States within 1 to 5 business days based on the distance destination (delivery to Alaska and Hawaii in 3 to 7 business days). These lead times are estimates only and may vary based on prevailing conditions (e.g. weather, carrier problems, etc.).

We do not ship to P.O. boxes or APO/FPO addresses, nor internationally.

Shipping pricing is dependant upon the weight of item/s purchased in accordance with FedEx Ground, UPS Ground or U.S. Postal Service shipping rates.

 

Pricing:

Prices are subject to change without notice and will be in U.S. dollar amounts.

 

Returns:

Please inspect your order upon delivery. If you are not satisfied with your purchase, you may return the merchandise for a replacement or exchange within 30 days of purchase. Shipping and handling charges will not be refunded.

 

Customer Service:

For information about any of our policies, gift store items or other information please contact:

Columbia Memorial Space Center

12400 Columbia Way

Downey, CA 90242

562.231.1200 P

562.231.1206 F

info@downeyspacescience.org

 

****The Columbia Memorial Space Center is owned and operated by the City of Downey.****